Archive for the ‘Enterprise’ Category:
Dailymotion Names New CEO, Says Outgoing One Was Interim
Dailymotion announced today that Cedric Tournay has been named its new CEO. Tournay replaces Ian Brotherston, who had only held the post since April. Brotherston will stay on with the company but will move over to become executive vice president of international strategy.
MediaPost reports that Dailymotion always considered Brotherston’s appointment as CEO as an interim one, though that temporary status was not mentioned at the time. We dug up the April 21, 2009, press release announcing Brotherston as CEO, which didn’t say anything about his being interim:
Dailymotion names Ian Brotherston Chief Executive Officer
Paris – April 21st 2009 – Dailymotion’s Board of Directors has announced today that Ian Brotherston has been appointed to the role of Chief Executive Officer of Dailymotion…
“We are delighted to welcome Ian as new CEO. His strong management experience will help shape Dailymotion as we continue our growth and global expansion. Ian’s primary focus will be to lead Dailymotion in its next phase of development,” says Benoist Grossmann, partner at AGF Private Equity.
Brotherston joined Dailymotion from Red Bee Media, the privatized Broadcast Technology Division of the BBC, where he was commercial cirector. A Dailymotion rep told us that the company was originally not going to announce Brotherston’s appointment since it was interim, and much of the initial press was based on leaked and incomplete information. The rep said at the time he was unable to comment on the CEO search. Read more…
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Online Tool Will Track U.S. Tech Spending
The Obama administration introduced online tools on Tuesday that will track and analyze the more than $70 billion a year that the federal government spends on information technology.
The new Web tools, called IT Dashboard, are part of a Web site set up to monitor government spending, USASpending.gov. Administration officials said the technology-tracking dashboard was a step toward greater openness and accountability in government, and a model for the kinds of tools it would increasingly make available to the public for other kinds of spending, like following the flow of dollars in the economic recovery package.
“This is the direction we’re headed as an administration,” said Vivek Kundra, the government’s chief information officer.
The dashboard was developed quickly, in about six weeks. Mr. Kundra said that the data was not yet complete, and that further features were planned, including a blog so people could contribute ideas and comments. But the goal, he said, was to “democratize the data” as quickly as possible to get the expected benefits of openness — pressure for greater efficiency and innovations contributed by outside experts and the public.
The site has graphics showing total spending on computer hardware, software and services by agency. A user can then click to see the particulars on hundreds of technology projects — a description of each, the amount being spent, the government manager responsible and the names of the private sector suppliers (though many of the contractor lists are not yet filled in). Read more…
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Networking for the Shy Entrepreneur
You know you have to do it. You have been meaning to do it. And now that the recession is here, you wish had done it sooner. But networking, especially if you are never going to be described as outgoing, can be extremely difficult. Still, by putting off any real effort to network, you have not used the opportunity to create mutually beneficial business relationships.
It’s not too late, experts say. Here are some tips that can help.
IT’S NOT THAT HARD. Writing on CIO.com, Meredith Levinson makes two good points that may relieve some of your anxiety.
While most people instantly think about approaching strangers whenever the term “networking” surfaces, that doesn’t have to be the case. You can begin by “seeking out familiar faces, such as relatives and friends,” she says. “Starting with someone you know makes it easier to get your networking career under way.”
Second, “many introverted professionals think they have to act like an extrovert in networking situations. While you do have to make an effort to be more gregarious than normal, you shouldn’t be artificial.” Read more…
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Why Enterprises Don’t Like SaaS
At the Enterprise 2.0 Conference, I asked all of the vendors, “SaaS or on-premise?” The assumption, because this conference was all about modern 2.0 stuff, was that everyone would say, “SaaS, of course.”
Wrong. At least 50% of the vendors were deploying primarily on premise. Even some of the pure SaaS crowd would admit to an occasional on-premise deployment. Anecdotally, even some of those who say they are pure SaaS will deploy on premise quietly. Why are enterprise customers telling vendors that they want on-premise deployment?
On-Premise Does Not Mean Old-Fashioned
Some of the vendors selling on-premise solutions are bang-on up to date in the two ways that really matter:
* Low-priced monthly subscription pricing with freemium entry,
* Grassroots adoption, one click at a time, based on usability as the core advantage. Read more…
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Foes No More, Ad Agencies Unite With Internet Firms
CANNES, France — Advertising agencies and Internet companies once viewed each other as foes, but are now coming together to harness the potential for online advertising. Like many other segments, online ad spending has slowed from its previous breakneck pace during the deep recession, forcing companies to devise new ways to chase fewer dollars.
Last week, Eric E. Schmidt, the chief executive of Google, and Steven A. Ballmer, his counterpart at Microsoft, for the first time attended an annual advertising industry meeting, the Cannes Lions International Advertising Festival.
With consumers spending more and more time online, analysts say Internet companies and ad agencies have no choice but to work together to develop ways to make money from digital media.
“There was an air of inevitability about it, because of the model not really working yet, and there’s so much content that will be dependent on it working,” said Paul Kemp-Robertson, editor of Contagious, an online magazine that tracks digital marketing trends. Read more…
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Software Firm Buys Swedish File-Sharing Site
PARIS — A small Swedish software company said Tuesday that it would buy the Pirate Bay, a notorious Internet file-sharing service whose founders were recently sentenced to prison for copyright violations, and hoped to turn the site into a legal source of free music and movies.
The company, Global Gaming Factory, said it had agreed to pay 60 million Swedish kronor, or $7.75 million, for the Pirate Bay, which says it has 20 million users worldwide. The site, the highest-profile target of the international recording industry and Hollywood movie studios in their battle against digital piracy, continues to operate despite the guilty verdicts against its four founders in April.
Hans Pandeya, chief executive of Global Gaming Factory, said the company planned to turn the Pirate Bay into a legal provider of digital content through a new business model. Read more…
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Empowerment as a Growth Strategy: How Empowering Customer-facing Employees Leads to Extraordinary Results
CRM must empower users to work above and beyond the traditional application boundaries and do the right thing for customers. Implementing a strict set of policies and procedures across all customer-facing functions often stifles the one element that enables companies to break away from the pack and grow profitably and consistently - employee-driven innovation.
Read this white paper to learn four best practices for empowering customer-facing employees. Explore how you can achieve sustainable results with the ability to:
* Use the right CRM tool for the job.
* Cleanse customer data that clogs CRM system.
* Provide decision support to the moment of truth during buying process.
* Automate process-driven, transactional interactions.
* Engage employees for improved productivity and profitability.
Source: http://www.bitpipe.com/detail/RES/1190808679_350.html?psrc=RLT
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CRM without Compromise: A Strategy for Profitable Growth
IT has become a mission-critical enabler for CRM as it supports business processes and information needs. But it can be more than just an enabler - it can serve as a catalyst for business transformation. A synergistic system with employees, customers, and partners that consistently creates and delivers customer value will become truly customer driven.
Discover the CRM business benefits for your organization such as driving growth, maintaining operational excellence and enhancing competitive agility. Build your system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable growth. Discover how you can improve overall service efficiency by transforming your call center into a central interaction hub that complements human interaction with automation, convenient self-services.
Source: http://www.bitpipe.com/detail/RES/1194435868_38.html?psrc=RLT
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Employee Productivity Suite: SpeechAttendant®/OpenSpeechAttendant™
The SpeechAttendant® family of products from Nuance is the industry’s most accurate and natural speechenabled auto attendant solution. Whether it connects directly to a PBX or uses VXML to connect to an IVR platform, SpeechAttendant allows callers to speak the name of a person, department, service, or location and be automatically transferred to the requested party - without the hassle of searching for phone numbers or waiting to speak to an operator.
Organizations can route callers through menu-driven options and provide frequently requested information such as operating hours, mailing address, and driving directions to callers. By offering your callers the convenience and ease of use of a speech-enabled auto attendant system, your organization will reap the benefits of decreased telecommunications costs, increased employee productivity, and an enhanced corporate image.
What’s more, the SpeechAttendant family of products is fully integrated with the latest Nuance’s Foundation technologies, including Nuance Recognizer 9.0, RealSpeak, and Nuance Verifier. Our research and product teams work hand-in-hand to maximize the potential of our core technologies to ensure the highest quality and best value for our customers.
Source: http://www.bitpipe.com/detail/RES/1235583493_292.html?psrc=RLT
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Better Customer Insight, Better Bottom Line: Gaining Insight from Unified Information Access
Companies should focus on customer loyalty during a difficult economy to protect revenue and ensure the continuation of the most important customer relationships. Innovative technologies can consolidate information about customers and their opinions from all relevant sources, providing cost-effective, customer-centric insight that gives every customer representative the 360 degree view of the customer that ensures excellent service.
This paper covers the following topics:
* Attaining better insight into customers to improve retention
* Developing a comprehensive view of each customer through unified information access
* Assessing your company’s current maturity level to better manage customers
* Optimizing your “voice of the customer” initiative
* Utilizing next-generation information access
Read this white paper from Attivio to learn more about the uses and advantages of unified information access as well as VOC (voice of the customer) efforts.
Source: http://www.bitpipe.com/detail/RES/1241827070_934.html?psrc=RLT
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