Grab jobs at Wipro BPO

MYSORE: Wipro BPO and the University of Mysore (UoM) have come together to host a job fair in the city on Monday, according to BPO associate vice-president Praveen Kamath.

Kamath told reporters on Sunday: “We are hosting the job fair for students of Mysore. I believe it is a great opportunity for us to provide career opportunities to the students here. Candidates from any academic stream between 18 and 45 years can participate. The selected candidates will be placed at the Wipro BPO centres in Hyderabad, Delhi and Kolkata.”

The BPO hires about 2,000 people in six months. Hence, this would mean a mutually beneficial relationship for both Wipro BPO and the aspiring candidates of Mysore, he added. Also, for the Hyderabad facility, the BPO would require about 1,200 people for the next six months, he said. Read more…

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HCL BPO to offer remote technical support globally

HCL BPO, the business process outsourcing arm (BPO) of HCL Technologies, the New-Delhi based information technology services provider, shortly plans to offer remote technical support services to the global small office-home office (Soho) market, whose current size is estimated anywhere between Rs 960 crore and Rs 1,440 crore.

“The one-time solutions include virus and spyware removal, printer/scanner support, software installation and support, wireless support, internet connectivity issues, automated data backup, among others,” Gautam Saha, Head-Technical Support Services, HCL BPO, told Business Standard. The company will provide, according to Saha, both one-time incident based and subscription-based services. The monthly subscription would be around Rs 1,000 a month and around Rs 10,000 annually.

Technical support services (TSS) contributes around 31 per cent to HCL BPO’s revenues and is expected to grow by 50 per cent in two years, with these additional, platform-based, remote service offerings. There are more than 3,500 employees working in this division. Read more…

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Snapple Deal To Outsource May Add Jobs In America

NEW DELHI — Even Snapple, an American iced tea maker with a homespun image, is outsourcing work to an Indian company. But in a twist, the deal may increase jobs in the United States.

The Dr Pepper Snapple Group said on Tuesday that it had signed a five-year contract with HCL Technologies, a major information technology and outsourcing company in Noida, India. HCL will manage Snapple’s computer networks — but may be hiring in the United States to do it.

HCL said that Dr Pepper Snapple would be its “anchor service desk customer” in an operation in Raleigh, N.C., that would eventually employ 500. With the new deal, HCL is continuing to “bring on new staff at our new facility in North Carolina,” Shami Khorana, president of HCL America, said in a statement.

Indian Informational technology and outsourcing companies have been increasing their use of so-called onshoring, or putting jobs in a client’s home market, as political pressures build to increase jobs in countries hard hit by the slowdown.

The practice is being directly promoted in some markets. The Australia Computer Society, a trade group, said this month that it was trying to help its members win back work that had gone overseas. Read more…

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Online Tool Will Track U.S. Tech Spending

The Obama administration introduced online tools on Tuesday that will track and analyze the more than $70 billion a year that the federal government spends on information technology.

The new Web tools, called IT Dashboard, are part of a Web site set up to monitor government spending, USASpending.gov. Administration officials said the technology-tracking dashboard was a step toward greater openness and accountability in government, and a model for the kinds of tools it would increasingly make available to the public for other kinds of spending, like following the flow of dollars in the economic recovery package.

“This is the direction we’re headed as an administration,” said Vivek Kundra, the government’s chief information officer.

The dashboard was developed quickly, in about six weeks. Mr. Kundra said that the data was not yet complete, and that further features were planned, including a blog so people could contribute ideas and comments. But the goal, he said, was to “democratize the data” as quickly as possible to get the expected benefits of openness — pressure for greater efficiency and innovations contributed by outside experts and the public.

The site has graphics showing total spending on computer hardware, software and services by agency. A user can then click to see the particulars on hundreds of technology projects — a description of each, the amount being spent, the government manager responsible and the names of the private sector suppliers (though many of the contractor lists are not yet filled in). Read more…

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Databases and ERP Selection: Oracle vs SQL Server

An enterprise application like enterprise resources planning (ERP) or enterprise asset management (EAM) is comprised of multiple technologies layers, but during a software selection process it is the database layer that can be the subject of some of the most heated discussions, at least among technologists.

How do Oracle and Microsoft SQL Server database platforms compare on reliability, scalability and cost when run under enterprise software? Download this white paper for details.

Source: http://www.bitpipe.com/detail/RES/1245439834_836.html?psrc=RLT

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Business Continuity Planning IT Survival Guide

This survival guide will help you and your company start to plan an effective business continuity plan which will reduce risk factors and minimize the impact of disasters that are out of your control. Read this guide to learn:

* A definition of what a disaster is, the varying types and the effects that each may have on your business
* Suggestions on how to focus your planning efforts to meet the challenges of each disaster type
* Steps to help you begin the DR planning process to be effective
* An example of the type of information each employee should have readily available to be effective during and after

Source: http://www.bitpipe.com/detail/RES/1243531683_914.html?psrc=TPP

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Best Practices in the Call Center: A Customer Touch-Point Methodology

This document explains about improving operational efficiencies and also customer satisfaction by establishing own customer touch-point methodology. This requires frequent synchronization with touch-point stakeholders, and an ongoing analysis of customer profiles, transaction taxonomy, and automation candidates.

Source: http://www.bitpipe.com/detail/RES/1232978665_667.html?psrc=RLT

Call Center Suite SearchCRM.com Product Directory

Before purchasing call center technology, it is critical to properly research and evaluate the vendors and products that exist in today’s call center market.

SearchCRM.com’s Expert Product Directory is a valuable resource where you’ll find basic information about major call center suite vendors and products. Use this as a guide to getting started with your evaluation process and understanding project expectations. Topics include:

* Call center suite products for businesses of all sizes
* On-demand and on-premise comparisons
* What you should know before signing a contract with a vendor

Source: http://www.bitpipe.com/detail/RES/1235778460_559.html?psrc=RLT

Delivering Superior Customer Value in Communications Firms: Enabling Optimal Offer Creation for Service Providers

For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services. These offers have the best chances of being accepted when they are attractive to the customer - and made in real time and through the right channel. SAP is in a strong position to help CSPs, with products that enable requisite functionality for real-time offer management optimized within the context of enterprise processes.

Source: http://www.bitpipe.com/detail/RES/1240863998_309.html?psrc=RLT

Creating a Win-Win for Call Center Outsourcers and Their Customers

As we face a challenging and uncertain economic climate, Business Process Outsourcers (BPO) and their customers are acutely focused on the need to improve service levels while substituting old business models with more cost effective performance-based models. Additionally, outsourcers are being challenged by their customers to become more proactive business partners and to introduce new technologies and solutions that enhance the overall business proposition. Desktop integration allows outsourcers to focus on streamlining workflow, improving metrics, decreasing costs and providing new, unique services to their customers. By integrating applications and providing new solutions, outsourcers can now forge unique and long lasting win-win relationships with their customers.

Desktop integration provides outsourcers a new set of tools to address both business and technical challenges in the BPO environment. Using desktop integration, outsourcers can

Source: http://www.bitpipe.com/detail/RES/1244659418_685.html?psrc=RLT