The recession has not been bad for everyone. Take Floyd Rutan. Life is good for the executive director of business services at engine maker Cummins Inc., even though he is the person who delivers the IT bill for services rendered at his company.
The business services division is responsible for IT infrastructure including PCs, networks, storage, hosting, and cell phones delivered to business units at the $14.3 billion company. Most companies bill business units for tech services, but Cummins is now detailing its bills to the most precise level possible, to usage by individual users.

This detail gives business unit customers a clear view into the actual cost of deploying and maintaining their services, but it also invites scrutiny of the bill for those services.

“All of a sudden everybody is an expert on what that cost ought to be,” said Rutan. A user, for instance, may want to know just why that PC cost a lot more than the one now on sale at Best Buy. (The bill is not just for the hardware, but for all services and support that are part of it, explains Rutan.)

But this method has also given customers new control over their costs. Every decision they make, such as getting rid of unnecessary software licenses, paying attention to storage growth, and even canceling a cell phone, can help the budget. Read more…

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