CRM must empower users to work above and beyond the traditional application boundaries and do the right thing for customers. Implementing a strict set of policies and procedures across all customer-facing functions often stifles the one element that enables companies to break away from the pack and grow profitably and consistently - employee-driven innovation.

Read this white paper to learn four best practices for empowering customer-facing employees. Explore how you can achieve sustainable results with the ability to:

* Use the right CRM tool for the job.
* Cleanse customer data that clogs CRM system.
* Provide decision support to the moment of truth during buying process.
* Automate process-driven, transactional interactions.
* Engage employees for improved productivity and profitability.

Source: http://www.bitpipe.com/detail/RES/1190808679_350.html?psrc=RLT

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